medkit

DESIGN BRIEF

OBJECTIVE

This project aims to create an application which allows users to easily schedule medical appointments and fill out check in forms on mobile.

PRODUCT

medkit is a product which allows users to schedule medical appointments, fill out appointment check in forms, and manage medical data.

PROBLEM

Scheduling doctor appointments and filling out check in forms at the office is a waste of time.

OBJECTIVE

This project aims to create one application for finding physicians and scheduling medical appointments, filling out appointment forms, storing and sending medical documents, and requesting prescription refills.

SCOPE

For this project a mobile application was built. This case study focuses on the appointment check in flow for an existing user. This demonstrates the actions a user would take to check in to a previously scheduled appointment.

TOOLS

Sketch, InVision, Principle, Illustrator

PROCESS

USER PERSONA

INITIAL IDEAS

The user flow demonstrates the path a user would take to check into a previously scheduled medical appointment. From the home screen, the user navigates to the upcoming appointments page where they can select an appointment for which to view details, call the office or check into. Selecting check in allows the user to fill out arrival forms on their mobile device before arriving at the office. Appointment check in forms are sent to the medical office and the action is confirmed with a message.

TASK FLOW

LOW FIDELITY WIREFLOW

DESIGN ITERATIONS

I created drop down menus for the appointment check in flow instead of links to other pages. This allows the user to easily go back and change fields in other sections without leaving the page or having to refill information.

I created a friendly confirmation page with instructions for the patient.

After performing initial user testing on a paper prototype, I updated the homepage to include direct links to upcoming appointments that are available for check in.

I moved the check in primary CTA button down with the other CTA buttons and distinguished hierarchy with color.

I also added icons in the check in form in order to inform users which sections are completed and which fields are selected. I used icons instead of just color so that this is understandable for all users.